37085 Grand River Ave Suite # 070 Farmington , MI 48335 USA
Support & SLA
All software applications need maintenance to run smoothly over time. Our ongoing support options fix bugs and help deal with your future growth needs. Our choice of packages includes different levels to suit any company’s needs. Service Level Agreements protect your most important systems. For a fixed fee, our engineers dedicate time to your project every month. We guarantee and monitor their response times so your mission-critical systems always run smoothly. Not every system needs the security that comes with an SLA. Ad hoc support can be purchased in 10-hour blocks and gives you more control over how that time is spent. Time is only deducted from your total when our team makes a change to your software. Any system can go down from time to time. With application monitoring, our robots continually check your status. If they fail to get a response, our support technicians are automatically notified and bring your system back online. Our backup options can also quickly recover your critical information in the event of data loss or a system breach.